Effective Date
25 June 2025
J Luxe Medical Aesthetics
Privacy Policy
We protect personal and medical data with clinical responsibility, transparent communication, and secure systems at our medical aesthetics clinic in Hackney London.
Quick Navigation
IntroductionWhat Information We CollectHow We Collect DataLegal Basis for ProcessingHow We Use DataHow We Store and Protect DataData RetentionHow We Share DataInternational Data TransfersYour Rights Under UK GDPRCookies PolicyEmail and SMS CommunicationExternal LinksPolicy UpdatesContact for Data Concerns
01
Introduction
- J Luxe Medical Aesthetics is committed to protecting client and visitor data with care, clarity, and clinical responsibility.
- This Privacy and Cookies Policy explains how we collect, use, store, and protect data in line with UK GDPR and the Data Protection Act 2018.
02
What Information We Collect
- Personal data: name, date of birth, contact details, emergency contact details, appointment history, and billing or payment details.
- Website data: usage and interaction data captured via cookies and analytics tools.
- Special category data: medical history, medications, allergies, treatment records, clinical notes, and treatment photography for medical records and consented marketing use.
03
How We Collect Data
- Consultation and consent forms (digital and in-clinic).
- In-person and virtual consultations.
- Appointment booking through our website or approved third-party booking systems.
- Communication via email, phone, WhatsApp, and social channels.
- Newsletter sign-up forms and website cookies.
04
Legal Basis for Processing
- Consent: for marketing communication and optional follow-up communication.
- Contract: to provide requested treatments and booked services.
- Legal obligation: to meet healthcare, financial, and regulatory duties.
- Legitimate interests: clinic administration, quality assurance, and client safety.
- Vital interests: in rare situations where urgent medical protection is needed.
- You may withdraw consent at any time where consent is the lawful basis.
05
How We Use Data
- To assess treatment suitability and support safe clinical decisions.
- To deliver consultation-led, personalized aesthetic treatment plans.
- To manage bookings, reminders, confirmations, and treatment records.
- To process payments and package administration.
- To provide aftercare support and relevant treatment guidance.
- To send clinic updates and offers only where you have opted in.
06
How We Store and Protect Data
- Clinical and personal data are stored in secure, encrypted, password-protected systems.
- Any paper records are kept in locked, access-controlled storage.
- Access is limited to authorized personnel involved in care and administration.
- Potential breaches are logged, reviewed, and handled in line with GDPR obligations.
07
Data Retention
- Medical records are retained for a minimum of 8 years from last treatment (or until age 25 for minors where applicable).
- Booking and communication records are retained for up to 6 years.
- Marketing data is kept until you unsubscribe or withdraw consent.
- Data is retained only for as long as necessary for legal, clinical, and operational purposes.
08
How We Share Data
- We do not sell your personal data.
- Data may be shared internally with staff directly involved in your care.
- Data may be shared with GDPR-compliant providers such as booking or payment platforms.
- Data may be disclosed where required by law, regulators, insurers, or legal authorities.
- External referral sharing occurs only with your consent.
09
International Data Transfers
- We do not transfer data outside the UK or EEA unless lawful safeguards apply.
- Where required, we rely on adequacy decisions, Standard Contractual Clauses, or explicit consent.
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Your Rights Under UK GDPR
- You have the right to access, correct, erase, restrict, object, and request portability of your personal data where applicable.
- You may withdraw consent at any time for consent-based processing.
- To exercise rights, contact us at admin@jluxemedicalaesthetics.com.
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Cookies Policy
- Cookies are small text files used to collect standard web log and user behavior data.
- Essential cookies: required for core website functionality.
- Analytical cookies: used to understand usage and improve website performance.
- Marketing cookies: used with your permission to tailor content and improve relevance.
- You can manage or disable cookies via browser settings.
- A cookie notice or consent mechanism is presented where required.
12
Email and SMS Communication
- With consent, we may send appointment reminders, treatment follow-ups, updates, and offers.
- You can unsubscribe from marketing communications at any time via unsubscribe links or direct contact.
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External Links
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices of third-party services.
- Please review third-party privacy policies before submitting information.
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Policy Updates
- This policy is reviewed regularly and the latest version is published on this website.
- Material updates may be communicated to clients where appropriate.
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Contact for Data Concerns
- Data Protection Lead: J Luxe Medical Aesthetics, 81 Amhurst Road, Hackney, London E8 2AH.
- Email: admin@jluxemedicalaesthetics.com.
- Phone: +44 7883 050603.
- You may also raise a concern with the Information Commissioner's Office at https://www.ico.org.uk.
Cookies and Consent
Clear Choices, Secure Handling
You can manage cookie settings through your browser at any time. Where required, we request consent before using non-essential cookies and marketing trackers.
Essential CookiesAnalytics CookiesMarketing Cookies
Data Concerns and Contact
If you have questions about your data, your rights, or this policy, contact our team directly and we will respond as soon as possible.
Address: 81 Amhurst Road, Hackney, London E8 2AH
Email: admin@jluxemedicalaesthetics.com
Phone: +44 7883 050603